How To Create A Shared Email Folder In Outlook

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Outlook 2010 - Folder in shared mailbox missing, but visible from OWA

Question
Good morning -

I'm running Windows 7 with Office 2010. Outlook is version 14.0.4760.1000 (32-bit).

I have an additional mailbox that I open, and that mailbox is shared with other people. Once a month, one of the other people creates a folder in the mailbox, and adds subfolders to that folder, and puts mail in those subfolders. When I upgraded from Office 2007 to Office 2010 last month, all of the created folders in the additional mailbox were visible and usable in Outlook 2010.

The other day, a new folder and subfolders were created. I am able to see the new folder in Outlook 2010, but I can't see any of the subfolders or messages therein. The new folder I see doesn't allow for expansion at all.

I CAN see the new folder, subfolders and messages if I view the mailbox in Outlook 2007 or through OWA.

I've tried opening and closing outlook, using Send/Receive All Folders, rebooting my machine, but haven't had any luck getting subfolders of the newly created folder to appear in Outlook 2010.

Does anyone have any suggestions for other things to try?

Thanks.

Answers

Hi all,

I had the same issue and my IT team could not find any solution, so at first I tried the proposed solution (create another profile), but it didn't work.
Then I wandered around in the options and finally deactivated the Cache for shared folders, which seems to solve the issue.
I'm not sure of the consequences this might have on the server performance, though, so it's probably best to ask your IT before doing this...
The way to change this option is the following:
- menu "File"

- "Account settings" -> "account settings..."

- in the "E-mail" tab, select your account and then push the Change... button

- push the "More settings..." button

- go to the "Advanced" tab

- in the "Cached Exchange Mode Settings" section, untick "Download shared folders"

Btw, Robin I proposed your post as an answer by mistake, sorry for this ^^"

Hope this will help you out!
- Proposed as answer by Tuesday, March 1, 2011 6:30 PM
- Marked as answer by Winnie Liang Microsoft contingent staff Thursday, August 18, 2016 5:54 AM
Hi,

I suggest you try to create a new outlook profile to test this issue.
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Mail icon.
3. In the Mail Setup dialog box, click Show Profiles.
  If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.
4. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
5. In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.
6. Click the type of server that your e-mail account works with, and then click Next.
7. Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.
8. When you finish providing the required information, click Finish.
By default, Outlook Address Book and personal folders (.pst) files are automatically added to each new profile, except in Microsoft Exchange Server.
- Marked as answer by sitstay Thursday, June 3, 2010 12:56 PM

How To Create A Shared Email Folder In Outlook

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